"Leave the Driving to Us": An Epilogue

A few weeks ago I posted three blogs detailing my adventures in getting from Malone, NY to Dover, DE via Adirondack Trailways and Greyhound buses.  About the time that I posted that episodic horror story I also sent a rather nasty email to the company most responsible for my troubles, which was Trailways.  In truth I expected little or no response to the email, perhaps a form letter “apology” or something.  But I was to be surprised.

One afternoon, shortly after the email, I had a call from a very pleasant young lady named Brandi who is a customer service representative at the company.  She patiently listened to a heated outline of my displeasure with the whole trip.  She was kind and sympathetic (no doubt concerned about how mentally unstable an old codger I am) and she assured me that she would see that something would be done to make things right.  She also never chastised me for my salty language.  I was instructed to send along copies of my unused New York City to Dover ticket and my receipt for the New York to Philadelphia substitute ticket.  I followed the instructions and honestly thought that if I heard any more about this thing it would be a form letter and maybe a free bus ticket to Paducah or someplace equally attractive.

But today in the mail I received a check for the cost of the NYC to Dover leg of the trip and another check for the cost of the NYC to Philadelphia ticket.  In the letter that came with the checks I was assured that some re-training would take place at the ticket agent level so that this problem would not happen to someone else.  So I’m publicly thanking Adirondack Trailways for being responsive to an angry customer.  I also want to commend Brandi for doing exactly what she said she would do.  It is very refreshing to know that there are good people doing a good job in corporate America.

Thanks to Brandi and Adirondack Trailways for making this a very fine day.